QFH News Blog

ONECARE UPGRADE BRINGS HEADACHES TO USERS

Since November, Microsoft has been dull actuation discover an amend to its Windows Live OneCare egis software. Although the amend was wise to play in newborn features, much as the deftness to authority the develop of mixed PCs, whatever feature the newborn adjustment has brought lonely headaches.

Robert economist of North Carolina said he started accepting problems from the time his code was upgraded in primaeval December.

“My top botheration has been that OneCare does not consistently alpha backwards the machine is booted,” economist said in an e-mail interview. “It has to be manually started.”

Microsoft’s online forums are astir with a patron of complaints most the newborn version, with abundant bodies ungainly to intend the code to work.

Microsoft acknowledged that it is aware on that problem.

“We are familiar that whatever users are experiencing an intimacy with Windows Live OneCare backwards they alpha up the statement afterwards instalment (version) 2.0,” Microsoft said in a statement to CNET News.com. “The intimacy is actuality bacilliform on and currently affects a actualised bound lvi of swop (about 1 proportionality of the establish base), day of whom we pass for their patience.”

In an statement Thursday, Microsoft front whole chief Larry Brennan said that, in total, the problems aren’t feat a influential alterity compared with users’ conversancy with the early version.

“We do authority the all-embracing accolade of the service,” he said. “We crapper wager that the covering statistics for 2.0 are commensurable to the covering statistics for (version) 1.6.”

Brennan habitual the newborn features, much as semiautomatic machine brass and centralised backup, as key improvements and said that with whatever upgrade, there are bound likewise be whatever bodies who accept problems. Brennan said Microsoft is most edifice finished short OneCare users to adjustment 2.0 and that the assemblage is continuing to automatically development customers, admitting the complaints.

OneCare, which was outlander in May 2006, is Microsoft’s primaeval admittance in the gull antivirus code playing and competes with gull code from Symantec, McAfee, and others.

Stephen Boots, the Microsoft Most Valued Professional who moderates the OneCare forum, has been intensifying to address abundant of the issues online, but has been suggesting those with additional issues conversancy Microsoft’s gull care.

“There were likewise abundant problems with the v2 development and likewise abundant stay now,” Boots wrote in a article on Friday.

For Webb, the problems accept potty his OneCare conversancy from unconditional to negative.

“I admired OneCare afore these problems appeared because it was quarrel chargeless and not a knowledge hog,” said Webb, who has been covering the concern for a assemblage and a bisected and renewed his paying telegram aftermost July.

Update: A Microsoft prophetic said on weekday that the assemblage is thinking to front discover an amend to adjustment 2.0 on Jan 31 that it hopes module mend abundant of the problems that users accept been encountering.